Grubhub comes under fire for high fees, bad drivers and some Chicago restaurants are dropping it

As you’ve probably heard a hundred times, now is not a good time for restaurants. To contain the spread of the coronavirus, dining rooms in Illinois are closed, which means…

Continue Reading Grubhub comes under fire for high fees, bad drivers and some Chicago restaurants are dropping it

PANDEMIC PUTS TENSIONS BETWEEN RESTAURANTS AND THIRD-PARTY DELIVERY IN CROSSHAIRS

Restaurant operators have long had a fraught relationship with third-party delivery providers, wrestling over commission fees and access to customer data, among other issues. But as the country’s restaurant operations…

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Food Delivery Got Really, Really Messy in 2019. That’s a Good Thing

Roughly this time last year, talk around the future of restaurant food delivery screamed promise and progress. Funding and acquisitions abounded. Valuations skyrocketed, and by mid-year, third-party food delivery apps were projected to have 44 million U.S. users by…

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