PANDEMIC PUTS TENSIONS BETWEEN RESTAURANTS AND THIRD-PARTY DELIVERY IN CROSSHAIRS

Restaurant operators have long had a fraught relationship with third-party delivery providers, wrestling over commission fees and access to customer data, among other issues. But as the country’s restaurant operations…

Continue Reading PANDEMIC PUTS TENSIONS BETWEEN RESTAURANTS AND THIRD-PARTY DELIVERY IN CROSSHAIRS

GrubHub/Seamless’s pandemic initiatives are predatory and exploitative, and it’s time to stop using them

Image Credits: Gabby Jones/Bloomberg / Getty Images Times are exceptionally hard, especially for local restaurants, which were always in a precarious business even before the COVID-19 pandemic hit. But when times are hard,…

Continue Reading GrubHub/Seamless’s pandemic initiatives are predatory and exploitative, and it’s time to stop using them

Grubhub’s $10 off promo forces restaurants to front the discount costs while being charged full commission

Grubhub announced last week that, between the hours of 5 to 9 PM, customers could order takeout or delivery through its platform and receive $10 off orders of $30 or more. It…

Continue Reading Grubhub’s $10 off promo forces restaurants to front the discount costs while being charged full commission