Multiple restaurants recently appeared on the food delivery app Grubhub without notice, according to multiple business owners. "It’s infuriating," said Jeff Spencer, the owner of Just Jeff's. "I feel like…
The delivery platform grew its network to 300,000 restaurants in Q4 and is eyeing a subscription service and pickup to grab market share, but frustration over its strategy could threaten…
Chicago’s restaurant landscape is becoming more competitive and a powerful organization representing some owners wants the city to take a closer look at how delivery providers like Grubhub and Uber…
Steven Sorensen, general manager and partner at The Farmhouse at Jessup Farm, got quite the surprise Friday night when a customer called to ask about the restaurant’s inclusion on GrubHub,…
SPOKANE, Wash. — Imagine ordering a pizza for dinner – you’re hungry and waiting, but it never shows up. “We got a call a couple of weeks ago. The guy…
A survey conducted by the NYC Hospitality Alliance last month found that some 62 percent of area eateries were charged for accepting calls through Grubhub-owned phone lines that never resulted in…
PROVIDENCE, R.I. (WPRI) ─ Milena Pagan found out her bagel shop was listed on GrubHub the same way she discovered it was on DoorDash: when a delivery driver attempted to…
AL’s Deli in the Mission offers delivery of its herby falafel sandwiches and smoked meat salads through the service Caviar, but something strange happened two weeks ago. Delivery drivers for…
It seems like dubious delivery app practices are still at play. A week after Seamless made headlines for mixing up a Michelin-starred San Francisco restaurant with a ghost kitchen, high-end Seattle restaurant Lark has run…
With doubts swirling over delivery's long-term profitability, this year will be marked by restaurants renegotiating commission rates, developing branded online ordering and adding virtual kitchen In the delivery game, tacos…